Contact Us

Thank you for visiting Gisvora. If you have a question about a listing, an order, a delivery, or after-sales assistance, our customer support channels are listed here. Please include enough detail to help us understand your request without sending sensitive payment information.

Contact Details

Store Website: https://gisvora.com

Support Email: service@gisvora.com

Contact Phone: +86 17392506841

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Messages can be submitted by email outside our stated business hours. If a contact form is offered on the website, you may also use it to contact us. A message sent outside working hours may be reviewed when the support team next operates.

Questions About Products

If you are considering a purchase, send the name of the item or the link to its product page, together with the point you would like clarified. Please review the description, product options, price and the delivery choices shown at checkout before making a purchase.

Assistance With an Order

For an order inquiry, include the order number and the email address entered at checkout. If your request concerns a parcel, please include its tracking reference if one was provided. You may also contact us promptly if you need to request a change or cancellation before dispatch; the available options depend on how far fulfillment has progressed.

When a Delivery Is Not Right

If merchandise arrives damaged, appears defective, or does not match your order, please describe the issue and send relevant photographs where practical. For an apparently lost or delayed shipment, share your order reference and any tracking details. We will assess the issue and assist with remedies available under our policies and applicable consumer law.

Returns and Refund Inquiries

Before sending an item back, email service@gisvora.com with your order number and the reason for the request. We will explain the applicable process and, where a physical return is required, provide an authorized return destination. The registered business address is not necessarily a return warehouse, dispatch location or walk-in support office. Do not ship merchandise to that address unless it is expressly identified in the return instructions.

Protecting Your Details

Please do not email us passwords, one-time verification codes, or complete bank-card numbers. For order assistance, provide only the personal information reasonably necessary to identify your purchase and address your inquiry.

Business Information

Operating Company: Jilin Suyun Cloud Network Co., Ltd.

Unified Social Credit Code (USCC): 91220104MAKJGK8E89

Company Address: Room 506, Unit 3, Building 5, Huaqiao Xincun, No. 30 Kaiyun Street, Chaoyang District, Changchun