Return & Refund Policy

At Gisvora, we want customers to understand their options when an item is unsuitable, arrives damaged or is not what they ordered. This policy explains voluntary returns, exchanges and refund handling for purchases from https://gisvora.com. Applicable consumer legislation may give you additional or more favorable rights.

1. Requesting a Voluntary Return

For an eligible change-of-mind return, contact us within 30 calendar days after delivery. The period is calculated from delivery rather than from the date the order was placed. Your rights concerning goods that are faulty or fail to conform to the purchase agreement are not limited to this voluntary period where the law provides otherwise.

2. Starting the Process

Email service@gisvora.com with the order number, the product concerned and the reason for your request. For a defective, damaged or incorrectly supplied item, please explain the issue and attach photographs where reasonably practical. We will assess the request and provide instructions, including an authorized return destination if physical return is necessary. Keep shipment receipts and tracking information until the matter has been resolved.

3. Condition of Merchandise

For voluntary change-of-mind returns, merchandise should generally be unused, in the condition received and accompanied by included components and accessories. Please keep the original packaging where reasonably possible. Any legally protected right to inspect goods or to receive remedies for defective or misdescribed goods remains unaffected.

4. Items Subject to Exceptions

A voluntary-return exception may apply when permitted by law, for example to genuinely personalized goods or certain sealed hygiene-sensitive products after the relevant seal has been removed. Any applicable product-specific limitation should be identified before purchase. Such exceptions do not remove statutory remedies for damaged, defective or incorrectly supplied goods.

5. Return Shipping Costs

For an ordinary change-of-mind return, the customer generally pays return postage unless we agree to cover it or applicable law requires otherwise. Where goods are defective, damaged, incorrectly supplied or otherwise nonconforming, we will cover reasonable applicable return expenses or provide another lawful remedy. Contact support before arranging postage for such a problem.

6. Return Destination

Only send goods to the address provided in the authorized instructions for your request. The company's registered address is not automatically a warehouse or authorized return destination. Please do not mail goods to that address unless support expressly provides it as the return address for your case.

7. Review and Approval

When physical return is reasonably required, the condition and identity of the goods may be reviewed after receipt. We will communicate the outcome and the remedy to be provided. Where applicable law requires an earlier refund or a remedy without physical return, that rule takes priority.

8. How Refunds Are Made

For an approved refund, we initiate repayment to the original payment method within 10 business days after refund approval, unless a shorter statutory period or different lawful method applies. The bank or payment provider may need further time to post the money to your account. A refund being initiated does not necessarily mean it will be visible immediately.

9. Restocking Fees

There is no restocking fee for an approved return. Postage payable by the customer for an eligible voluntary return is separate from any restocking charge.

10. Exchange Requests

If you would prefer an exchange or replacement, contact support and explain which product or variation you are requesting. An exchange may depend on stock availability, the circumstances and mandatory consumer rights. When an exchange cannot be offered, an eligible refund or other lawful remedy may apply.

11. Cancellations

Please ask us as early as possible if you wish to cancel an order before dispatch. We will try to assist but cannot guarantee cancellation after the order enters fulfillment or shipping. Statutory cancellation and withdrawal rights continue to apply where relevant.

12. Your Legal Protections

Nothing in this policy restricts mandatory rights to withdraw, obtain repair or replacement, receive a price reduction or refund, or seek another remedy for non-delivery or nonconforming merchandise. Where the law provides a more favorable period or procedure, the law prevails.

13. Business Information and Support

Send return and refund inquiries to service@gisvora.com and identify the order.

Operating Company: Jilin Suyun Cloud Network Co., Ltd.

Unified Social Credit Code (USCC): 91220104MAKJGK8E89

Company Address: Room 506, Unit 3, Building 5, Huaqiao Xincun, No. 30 Kaiyun Street, Chaoyang District, Changchun

Support Email: service@gisvora.com

Contact Phone: +86 17392506841

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)