Shipping Policy
This Shipping Policy explains how orders from https://gisvora.com are prepared, how delivery estimates work and how to obtain assistance if a parcel does not arrive as expected.
1. Shipping Destinations
Delivery is offered only to destinations and addresses supported by the shipping methods available at checkout. Enter a complete address to see the options offered for your order. We do not represent that shipping is available to every region or country.
2. Order Processing
After successful payment confirmation, an order is normally prepared within 1–3 business days. Processing covers the steps before dispatch, which may include order review, preparation and packing. Business days exclude weekends and applicable public holidays. Payment checks, an incomplete address or unexpected stock issues can affect processing; we will make reasonable efforts to communicate material changes.
3. Shipping Transit
Once an order is dispatched, the estimated transportation period is 7–15 business days. This estimate begins after shipment, not when you place your order. Total time from purchase to delivery therefore includes both the processing period and the transit period. These are estimates, not guaranteed arrival dates. Carrier conditions, customs clearance, weather and local disruptions may affect delivery.
4. Charges and Available Methods
The shipping methods and charges applicable to the products and address are shown at checkout before you complete payment. Any promotion affecting the shipping charge applies only when it is offered and its terms are satisfied. This policy does not create a universal free-shipping threshold.
5. Tracking and Delivery Notices
When a tracking service is available, the tracking reference may be shared using the contact information associated with the order or through an available order-status feature. The first carrier event may take some time to appear. If tracking appears to have stopped for an extended period, contact service@gisvora.com with your order number.
6. Customs and Charges at Destination
International shipments may be reviewed by customs authorities and may attract import duties, local taxes or clearance charges. Amounts collected by the store will appear in the checkout total. Responsibility for other charges depends on destination rules and the terms disclosed for your purchase. Please ask support about unclear checkout information before ordering.
7. Recipient Address Changes
Please check the recipient name, address, apartment or unit number, postal code and contact information before ordering. If you discover a mistake, contact us promptly. We will attempt to assist, but a carrier may not be able to alter shipment details after dispatch. Any additional expense or remedy will be addressed in light of the circumstances and applicable law.
8. Lost, Delayed or Damaged Goods
If you have not received an order in a reasonable time, or if items arrive damaged, defective or incorrect, send us the order number, an explanation and, if useful, tracking details or photographs. We will review the concern and help arrange an appropriate resolution, including delivery, replacement or refund where required by law.
9. Cancellation and Return Shipments
A cancellation may be requested before dispatch, although it is not guaranteed once fulfillment begins. After delivery, eligible returns are governed by the Return & Refund Policy. If a return must be posted, use only the destination authorized for that case. The registered business address given below is not automatically a returns facility.
10. Shipping Support and Business Information
For shipping questions, email service@gisvora.com with the relevant order information.
Operating Company: Jilin Suyun Cloud Network Co., Ltd.
Unified Social Credit Code (USCC): 91220104MAKJGK8E89
Company Address: Room 506, Unit 3, Building 5, Huaqiao Xincun, No. 30 Kaiyun Street, Chaoyang District, Changchun
Support Email: service@gisvora.com
Contact Phone: +86 17392506841
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)